EditingKaroDocs
PricingBlog

Get started

  • Introduction
  • Quickstart
  • Your account
  • The dashboard
  • Studios working together

Pixel Studio

  • Overview
  • Formats and templates
  • Editing on the canvas
  • AI tools and Magic AI
  • Brand kit
  • Export your design

Motion Studio

  • Overview
  • The timeline
  • Text and captions
  • Audio and recording
  • Animate and keyframes
  • Motion AI
  • Export your video

Vision Studio

  • Overview
  • Image desk
  • Video desk
  • Cinema desk
  • Audio desk
  • Elements and projects

Content Studio

  • Overview
  • Channels and tools
  • Tone, language and history

Plans & billing

  • Plans and limits
  • How credits work
  • Upgrade, downgrade, cancel
  • Refunds
  • Storage

Reference

  • Keyboard shortcuts
  • Free tools
  • Troubleshooting
  • Getting help

Need a hand?

Karo answers in seconds, and hands you to a person whenever you ask.

DocsReference

Troubleshooting

Fixes for common problems with exports, generations, uploads, recording, sign-in and payments.

#The editor is slow or looks wrong

  • Use a recent version of Chrome, Edge, Safari or Firefox on a computer. The editors are not built for phones.
  • Close other heavy tabs; long 4K timelines in particular need memory.
  • Reload the page. Your work is saved as you go, so nothing is lost.
  • Try switching off browser extensions that change pages, such as ad blockers on the editor's tab.

#A generation failed

A generation can fail when a model is busy or something times out. Its credits come back to your balance automatically; check the log in Dashboard → Account. Try again, or pick another model.

If a generation was blocked, the prompt or image tripped a safety filter. Rephrase it. Blocked attempts are not refunded, because the check itself is charged. See How credits work.

#"Your plan doesn't allow this"

You have hit a plan limit rather than run out of credits: a model, a length, a batch size or an export quality above your plan. The message names the plan that opens it. See Plans and limits.

#An upload won't finish

  • Check that you are within your storage. See Storage.
  • Use common formats: JPG, PNG or WebP for images, MP4 for video, and MP3 or WAV for audio. Other formats may not play in every browser.
  • Keep the tab open until the upload completes.

#A video export is stuck

Keep the tab open and in the foreground while it exports; browsers slow down background tabs. If it stops moving, cancel and export again. Check that you have export minutes left this month.

#Screen recording or system audio is greyed out

Your browser can't do it. Use a recent Chrome or Edge on a computer. When the browser asks for permission, choose the screen, window or tab to share, and tick Share audio for system sound.

#I can't sign in

  • Use the same method you signed up with: Google, or email and password.
  • Check that cookies are allowed for editingkaro.com.
  • Use Forgot password in the sign-in window to reset it.

#A payment failed

Your plan stays active while the payment is retried. Update your card from the dashboard. See Change or cancel your plan.

Still stuck? Ask for help.

Last updated 22 October 2026
Something out of date?
PreviousFree toolsReferenceNext Getting helpReference
© 2026 Editing Karo
HomePricingFree toolsPoliciesllms.txt

On this page

  • The editor is slow or looks wrong
  • A generation failed
  • "Your plan doesn't allow this"
  • An upload won't finish
  • A video export is stuck
  • Screen recording or system audio is greyed out
  • I can't sign in
  • A payment failed