Refunds
Editing Karo's refund rules for plans, renewals, top-ups, downgrades and failed generations.
| Situation | Outcome | Details |
|---|---|---|
| Plan purchase (monthly or yearly) | Not refundable | Payment for a plan is final once it is made, including your first payment. Your plan and its credits are available from the moment you pay. |
| Plan renewal | Not refundable | Renewal charges are final. Cancel before your renewal date to avoid the next charge. |
| Yearly plan, part-used | Not refundable | Unused months of a yearly plan are not refunded. Your plan stays active until the end of the term you paid for. |
| Credit pack or storage pack | Not refundable | Credit packs and storage packs are final once bought, whether or not they have been used. |
| Switching to a cheaper plan | No refund or credit | The cheaper plan starts when your current paid period ends, so you keep what you paid for until then. Nothing is refunded for the change. |
| Unused credits | No cash value | Credits cannot be exchanged for money, at any time or for any reason. |
| A generation that fails | Credits returned automatically | If a generation, render or export fails on our side, the credits it used go back to your balance automatically. This returns credits, not money. |
| Cancelling a subscription | Free, no refund | Cancelling is always free and stops every future charge. You keep full access, and your credits, until the end of the period you have already paid for. |
The one thing that always comes back is credits for a generation that fails on our side. That is credits, not money, and it happens automatically.
The binding rules are in the Refund & Cancellation Policy. Questions about a charge? Contact us.