The short version: All payments are final — we don't offer refunds once a payment is made. You can cancel any time to stop future charges. Cancelling is free, takes a few seconds, and you keep everything you paid for until the end of your current period.
1. Every situation, in one table#
| Situation | Outcome | Why |
|---|---|---|
| Plan purchase (monthly or yearly) | Not refundable | Payment for a plan is final once it is made, including your first payment. Your plan and its credits are available from the moment you pay. |
| Plan renewal | Not refundable | Renewal charges are final. Cancel before your renewal date to avoid the next charge. |
| Yearly plan, part-used | Not refundable | Unused months of a yearly plan are not refunded. Your plan stays active until the end of the term you paid for. |
| Credit pack or storage pack | Not refundable | Credit packs and storage packs are final once bought, whether or not they have been used. |
| Switching to a cheaper plan | No refund or credit | The cheaper plan starts when your current paid period ends, so you keep what you paid for until then. Nothing is refunded for the change. |
| Unused credits | No cash value | Credits cannot be exchanged for money, at any time or for any reason. |
| A generation that fails | Credits returned automatically | If a generation, render or export fails on our side, the credits it used go back to your balance automatically. This returns credits, not money. |
| Cancelling a subscription | Free, no refund | Cancelling is always free and stops every future charge. You keep full access, and your credits, until the end of the period you have already paid for. |
2. Why payments are final#
We don't offer refunds once a payment is made
This applies to every purchase — first plan payments, renewals, yearly plans, credit packs and storage packs — whether or not anything has been used.
Your plan, credits and storage are available the moment you pay, and the AI providers behind every studio bill us the instant a generation runs, with no way to reverse it. That is why we keep prices low and payments final, rather than building the cost of refunds into every plan.
Try before you buy: the Free plan gives you every studio with a monthly credit allowance and no card, so you can see exactly what you are paying for first.
3. Cancelling your subscription#
Cancelling stops future charges
Cancelling does not refund the period you have already paid for — you keep your plan, your features and your credits until the end of that period, and you are never charged again.
- Cancel from Dashboard → Profile → Plan at any time. There is no cancellation fee and nothing to negotiate.
- Your plan stays active until the date shown on that screen, and then the account moves to Free.
- Changed your mind? Use Undo cancellation on the same screen any time before that date, and your plan renews as usual.
- Credits you bought as a pack are not cancelled with the plan — see the Credits Policy.
4. Payment problems#
- If you were charged but your plan or credits did not appear, email us with the payment ID. This is almost always a short delay from the payment gateway, and we will apply it for you.
- A failed renewal payment does not immediately end your plan — the account is marked past-due and you have time to update your payment before access changes.
- If a generation fails on our side, its credits are returned to your balance automatically. You don't need to ask.
5. Chargebacks#
Please talk to us before raising a dispute with your bank. A chargeback freezes the account while the bank investigates, takes weeks to resolve, and costs us a fee whatever the outcome — where an email would usually have settled the problem in a day.
Accounts with a chargeback raised against them may be suspended until the dispute is closed.
6. Contact#
Billing questions, payment problems and anything that looks wrong on an invoice:
- Address
- 326 Patparganj Industrial Area, Delhi - 110092, India
- Support hours
- Monday to Sunday, 10:00 AM - 7:00 PM IST
Questions about this policy?
Write to support@editingkaro.com — a person replies within 24 hours.