Getting help
Ask Karo in the support chat, reach the team, and see response times on each plan.
The support chat
The chat bubble sits in the corner of most pages, including these docs and your dashboard. Inside the editors it is hidden so it never covers your work; open it from the dashboard instead.
- Karo, our AI assistant, answers straight away, any time of day. Its replies are labelled with its name.
- Ask for a person at any point and the conversation is handed to the team, with the history attached so you don't have to repeat yourself.
- Your past chats are listed on the chat's home screen.
Response times
| Plan | Support |
|---|---|
| Free | Email, within 48 hours |
| Starter and Creator | Email, within 24 hours |
| Pro and Studio | Email, within 12 hours |
Other ways to reach us
- The Contact page, for anything about your account, billing or a partnership.
- The grievance process, for complaints under India's IT Rules.
- Copyright and DMCA, to report your work used without permission.
Policies
Every policy, from the Terms of Service to the Privacy Policy, is listed on the legal page.